Technical Support Specialist

About the role

Our payment gateway powers fast, secure, and scalable transactions for businesses of all sizes. To support our growing community of developers, merchants, and partners, we’re expanding our Product & Design team with a dedicated Technical Writer who can translate complex systems into clear, accessible, and trustworthy documentation. This role sits at the heart of our product experience. Your words will guide thousands of users as they integrate our payment APIs, explore new features, and troubleshoot issues. You’ll shape how our platform is understood, adopted, and used daily.

The Technical Writer / Documentation Specialist is responsible for building, maintaining, and improving all product documentation across the platform. You’ll work closely with product managers, designers, and engineers to understand how thi From API guides and SDK explanations to dashboard tutorials and integration playbooks, you will create a unified documentation ecosystem that feels clean, helpful, and easy to navigate. Your work ensures our users never feel lost.

Key Responsibilities:

• Write  maintain product documentation, API references integration guides, and step-by-step tutorials.
• Update docs for new product releases, UI changes, feature upgrades, and system improvements.
• Collaborate with Designers to ensure copy aligns with UI/UX patterns.
• Create style guides, tone guidelines, terminology rules, and reusable templates.
• Break down complex payment flows, APIs, and backend systems into easy explanations.
• Experience writing technical docs for SaaS, fintech, APIs, developer tools, or platforms.
• Ability to interpret API structures, JSON samples, webhooks, and integration logic.
• Familiarity with Markdown, Git, Swagger/OpenAPI, or documentation frameworks.
• Understanding of payment systems, digital wallets, card processing, or checkout flows.‍

Who we are

We build the infrastructure that moves money for digital businesses. Our payment gateway connects merchants, developers, platforms and enterprises through a single, unified system designed for seamless online transactions. Every month of businesses trust us to process payments, manage payouts, analyze financial data, and deliver a smooth checkout experience to millions of customers.

Behind the scenes, our platform is powered by modern APIs, secure cloud systems, fast settlement engines, and a growing toolkit of developer-first integration features. As we scale globally, clarity matters more than ever. Our ecosystem grows daily, and every new customer depends on documentation that is not just correct, but intuitive. That’s where you come in.

We’re looking for a Technical Writer who enjoys turning difficult systems into simple, friendly, and structured guides. You’ll be the voice that helps developers understand our APIs, the guide merchants rely on during and the architect who reshapes our entire knowledge base with clarity and precision. This role blends writing, product thinking, system understanding, and design collaboration. Your words will be used inside our dashboard, on our developer portal, across integration pages, in SDK docs, and throughout our help center. To make every part of our payment platform clear, discoverable, and easy to understand.

Required skills:

To succeed in this role, you’ll need a balanced mix of technical understanding, writing mastery, product awareness, and a strong sense of clarity. Below is a deeply expanded overview of what we expect. These skills reflect the needs of a modern payment infrastructure company and the complexity of explaining financial systems to thousands of users.

• Ability to transform raw engineering concepts into clear stories that guide users through complex flows.
• Experience crafting content that scales across levels: quickstarts dives, references, and conceptual overviews.
• Skilled at creating layered explanation patterns: simple summary, expanded breakdown, then technical detail.
• Can maintain absolute consistency across hundreds of pages, even with multiple contributors.
• Understanding of endpoint patterns, authentication mechanisms, versioning logic, object models, and rate limits.
• Predict where developers might get confused in asynchronous or callback-based flows.
• Knowledge of microservices architecture and how distributed systems communicate.
• Understanding how product teams ship features: discovery, scoping, prototyping, building, QA, and release.

Benefits

Joining our team means stepping into a place built for growth, clarity, and long-term momentum. You get the freedom to work from anywhere while staying fully connected to sharp thinking and thoughtful craft. Every day brings the chance to shape how thousands of businesses experience payments, and you’ll have the support and resources to push your ideas forward without getting lost in layers of noise. We give you competitive compensation that reflects your skill, your ownership, and the impact you make, not just the hours you spend. We make room for learning too, offering courses, tools, and mentorship so your writing, technical depth, and creative sense stay sharp as the product evolves. You’ll have real influence on product decisions, with early access to features, visibility into engineering plans and space to raise ideas that improve the experience for developers and businesses.